FAQ

How long does shipping take?

We ship within the United States. Most orders arrive within 5–10 business days. You'll receive a tracking number by email once your order ships.

Do you ship internationally?

Not at this time. We currently ship to US addresses only.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use that number to track your package directly with the carrier.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Contact us at support@thistleandtail.co to start a return.

My item arrived damaged — what do I do?

Contact us at support@thistleandtail.co as soon as possible with a photo of the damage and your order number. We'll make it right.

Can I cancel or change my order?

We process orders quickly, so cancellations or changes may not always be possible. Contact us immediately at support@thistleandtail.co and we'll do our best to help before the order ships.

Are your products safe for pets?

Every product we carry is selected with pet safety in mind. If you have a specific concern about a product's materials or suitability for your pet, feel free to reach out before purchasing.